Long delivery times

What to do when parcels simply don’t arrive?

"What a sap store," says a woman from Klagenfurt, annoyed by the delayed delivery of her juice cure. What customers can do if parcels still don't arrive after weeks of waiting.

Anticipation is the greatest joy, they say - but is that still the case when you've been waiting two weeks for a parcel you ordered and it simply doesn't arrive? Antonia-Sophia (name changed by the editors) from Klagenfurt, who wanted to start the new year in good health and therefore ordered a seven-day juice cure, asked herself this question.

As part of a New Year promotion, the German manufacturer promised a delivery time of one to three days and a 25% discount on the order: "I went for it. I ordered on December 29 and immediately received an order confirmation by email. The shipping confirmation was a long time coming," says Antonia-Sophia.