Best tips for customers

Who has to pay for canceled and late flights

Climate protests on the Schwechat airfield, computer glitches or other reasons: If the plane stays on the ground or takes forever to arrive, passengers have a lot of claims and options. We have the best tips on how to hold those responsible to account.

If your flight doesn't take off as planned, AK expert Kirstin Grüblinger says: "Document everything well, that's really important afterwards". Grüblinger advises having delays or flight cancellations confirmed by the airline on the spot. However, cell phone photos or exchanging telephone numbers with fellow travelers to provide mutual evidence of flight mishaps can also help later on.