Dirt, construction noise & co.

Problem on vacation? How to complain properly

Sometimes the vacation enjoyment of travelers is significantly dampened - for example by dirty pools (symbolic image) or the noise of construction sites next to the hotel.(Bild: Krone KREATIV/Adobe Stock (2), Leser Herr D.)

Vermin in the room, the pool totally dirty or a noisy building site instead of the peace and quiet you've been longing for. Have problems like these ever dampened your vacation enjoyment? There are important things to bear in mind so that you have a chance of a price reduction or compensation in the event of defects. Ombudswoman and Krone+ tell you how to proceed!

Construction noise. Day and night. Even at the weekend. Herbert D. and his wife were confronted with this during their vacation in Dubai. Three 30-storey buildings were being built next to their hotel. But it's not just noise that causes trouble for holidaymakers. Do you actually know how and to whom you should complain in such a case? We'll tell you.

This construction site was next to the hotel in Dubai where Mr. D. was on vacation. There was construction noise day and night.(Bild: Leser Herr D.)