"Krone" ombudswoman

Post stricter than the law when delivering letters?

Werner S. is the notarized and registered representative of his father, who no longer has legal capacity.(Bild: Zwefo)

Reader Werner S. argues with the post office about the delivery of an RSa letter. The post office flatly refuses to hand over the item. All the requirements for delivery are actually met.

The matter is somewhat complex. Werner S. is the legal representative for his father, who is no longer legally competent. He had made provisions for such a situation by means of a power of attorney. Among other things, it stipulates that the son may accept mail items. But the postman doesn't care.