Attention, energy customers

Why the lights go out despite a valid electricity contract

Electricity customers have to pay attention to many things.(Bild: claudia fagagnini)

Helmut Bauer from the district of Melk in Lower Austria had a valid energy contract, no late payments and no other problems with his previous energy provider. Nevertheless, the 51-year-old's electricity was cut off, which initially caused great surprise. The "Krone" newspaper has now revealed the "secret" of his house without electricity.

How can it be that the house suddenly goes dark despite a valid electricity contract? After Helmut Bauer from the municipality of Bergland - as reported - had his electricity cut off, the "Krone" went in search of clues.