In hundreds of restaurants
Fast food giant replaces drive-in staff with AI
At the fast food chain Taco Bell, AI is to take orders at the car counter instead of people in future. The technology is to be installed at several hundred locations in the USA by the end of the year.
It is also planned to introduce it in the Group's fast food restaurants internationally over time, without a more precise timetable. In addition to Taco Bell, Yum Brands also includes KFC and Pizza Hut.
Faster, friendlier, fewer errors
In the USA, the voice assistant for taking orders has so far been tested in more than 100 Taco Bell restaurants in 13 states. The advantages were fewer errors when ordering, consistently friendly service and shorter waiting times, it was reported. The company has been testing the technology for more than two years.
Major competitor McDonald's recently ended tests of an AI system developed jointly with IBM for taking orders. Prior to this, embarrassing errors caused ridicule on online platforms. However, McDonald's emphasized that automated orders at the car window would be part of the future of restaurants.
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