Smart help

Artificial intelligence moves into the single hotel

Christian Grünbart is increasingly relying on AI. Guests can also order using an app,(Bild: Krone KREATIV/Hotel AVIVA Betriebs GmbH (2))

Aviva boss Christian Grünbart knows exactly what singles and solo travelers looking for relaxation want. When it came to other things, the tourism expert often had to rely on his instincts. That's different now. Grünbart is increasingly relying on tech know-how. Guests don't notice much of this, but it makes things a lot easier for employees.

"Occupancy rate next weekend at the Aviva: 81 percent", can be read in orange lettering on the website of the hotel for singles and solo travelers in St. Stefan-Afiesl.

While this information is intended to help potential guests make a booking decision, Christian Grünbart also keeps a close eye on figures like these - and not just him. The Aviva boss is increasingly relying on artificial intelligence.

More efficient purchasing, better service planning
"Thanks to various AI technologies, we can predict hotel occupancy for several weeks in advance," he explains. What are the benefits? Greater efficiency when purchasing food and beverages, "but it also makes rostering easier and can be done on a more long-term basis," reveals Grünbart, who also relies on tech know-how when preparing offers. "However, offers are checked by our reception team before they are sent out and revised if necessary," says the tourism expert.

Digital progress is also noticeable for guests: they can use the app to order drinks and snacks to their room or to other areas of the hotel. How does the waiter know where to find the guest? A QR code is simply scanned during the ordering process...