Missing parcels

“Yellow slip is there, but I was at home”

(Bild: krone.tv )

In an interview with krone.tv, RTR Managing Director Klaus Steinmaurer comments on existing problems with mail delivery and dealing with stolen telephone numbers: "Before the spoofing regulation came into force, we still had 1200 complaints about fraudulent calls per month at RTR. In September, the first month in which the regulation came into force, there were only 192. The measure is therefore working well."

In essence, number theft involves stolen Austrian telephone numbers that were used abroad to make calls. The aim is to simulate a false identity, explore data and obtain information. Steinmaurer: "This means major reputational damage for the people who have been robbed."

Steinmaurer also comments on the "controversial topic of flat-rate service fees" in the interview: The flat-rate service fee, which is usually charged once a year in mobile phone contracts, was examined in detail in legal terms when it was introduced in 2011, was subsequently found to be legally permissible and has been sufficiently mentioned in new contracts since then.

Incorrect parcel delivery
Another issue is the apparently not always flawless parcel delivery by Swiss Post: "Everyone knows the problem: there is already a yellow slip in the post box, even though you were at home when the delivery was attempted." The volume of parcels being delivered is increasing all the time, but they are not always delivered properly.

And this leads to annoyance for those affected, who then have to collect the parcel themselves. Steinmaurer summarizes: "As a recipient, you have no claim against delivery companies. Only against the sender."

Watch the full interview in the video above!