Swift concert cancellations

Westbahn refunds train ticket, “impossible” for ÖBB

Westbahn accommodates visitors who were prevented from attending the canceled Taylor Swift concerts - ÖBB followed suit.(Bild: AFP/AFP )

Westbahn is offering disappointed fans of the canceled Taylor Swift concerts a full refund of their tickets, including cancellation fees. ÖBB did not initially offer a similar solution, but has now followed suit.

The Westbahn is accommodating visitors who were prevented from attending the canceled Taylor Swift concerts. Anyone who was surprised by the concert cancellations late last night and was unable to cancel their tickets will receive a 100% refund as a gesture of goodwill.

"To do this, you must contact our team by email at [e-mail] with your ticket number," they say.

Arrivals and departures from Friday, August 9 through Sunday, August 11 are affected. We will endeavor to respond quickly, but ask for your patience as this will take some time.

ÖBB has now also found a solution
On Thursday morning, it was said that it was not possible to trace who had bought the tickets especially for one of the US superstar's concerts.

As a gesture of goodwill, the Austrian Federal Railways are refunding the costs of tickets (incl. cancellation fees) that were purchased directly from ÖBB for the outward and return journeys to the Taylor Swift concerts in Vienna (valid from August 8 to 11, 2024) and have not yet been used, the state railroads changed their original no to the refund.

Tickets that have been purchased digitally and are still within the usual cancellation period can be canceled directly online by (non-)travelers themselves. ÖBB tickets for which the cancellation deadline has already passed (including train-bound Sparschiene tickets) can only be returned at the ticket counters in the travel centers. The prerequisite for this is that the tickets have not yet been used and that a concert ticket or booking confirmation is presented.

Coldplay fans worried
Following the cancellation of Swift's concert series in Vienna from Thursday, many Coldplay fans are now wondering what impact this will have on the four performances by the British band scheduled for August 21 at the Ernst Happel Stadium. The organizer reassures.

"We are in very close contact with the relevant security authorities and are guided by their assessments and recommendations," they emphasized. "All fans can rest assured that the safety of visitors, staff and artists always takes priority."