Trouble in Hallwang

Did a camera film the mail offender?

Manfred Engl repeatedly has to wait in vain for letters from the authorities.(Bild: Tschepp Markus)

No letters from the authorities for weeks! Complaints are piling up all over Hallwang. The post office itself vows rapid improvement. 

That's unbelievable!" Manfred Engl could hardly believe his eyes when he looked at the videos from his surveillance camera. He had been waiting for weeks for an important letter from the authorities ("RSb") - in vain. The video images also showed why: the footage shows the deliverer putting normal mail in Engl's letterbox, but taking an official letter away again. The letter carrier does not leave an RSb notification. "This was about a building permit from the municipality. The letter was posted on May 6 and now it can't be found," says the Hallwanger, annoyed.

With his surveillance camera, he filmed a delivery person who apparently did not post a letter.(Bild: Tschepp Markus)

An isolated case? No! Recently, there have been repeated problems with mail delivery in the Flachgau municipality. Mayor Johannes Ebner (ÖVP) also confirmed this when asked by "Krone". "I haven't received any post myself for days," he says. The delivery of voting cards for the most recent European elections did not work smoothly either.

Swiss Post promises a quick end to the problems
Post AG itself regrets the incidents in Hallwang. Regarding the surveillance camera issue, the company states: "The letter could have been for someone else or could have been incompletely addressed. We clearly reject blanket attacks on our delivery staff." In general, there have been many sick days recently, which has led to delays in the Hallwang area. Everything should be working again now.

Manfred Engl sees things differently: "There have been problems for a long time." His demand to Swiss Post: "Employees need to be better trained. Then things like this won't happen anymore."